Privacy Policy

Effective Date: February 22, 2025

McKinley Care LLC ("McKinley," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, share, and obtain consent for personal information from visitors to our website and users of our services, including SMS communications.

1. Information We Collect

We may collect the following types of personal information:

Contact information (e.g., name, phone number, email address)
Billing and payment details (for customers using our services)
Communication preferences
Information you provide when contacting us or using our services
Consent records for SMS communications, including opt-in timestamps and methods of consent

2. How We Obtain Consent

We obtain SMS consent in the following ways:

Website Forms: Users explicitly opt-in by checking a consent box when submitting a form.
In-Person or Verbal Agreement: If a customer provides their phone number in-person or over the phone, we confirm consent and document the agreement.
Email or Written Request: Users can provide written consent via email or other documented communications.
Existing Business Relationship: Customers who have previously engaged with our services are informed of SMS usage and given the option to opt in.

3. How We Use Your Information

We use personal information for the following purposes:

To provide and manage our services, including appointment reminders and service notifications
To communicate with you via SMS, phone, or email
To respond to inquiries and provide customer support
To comply with legal and regulatory requirements

4. Information Sharing

We do not sell, rent, or share personal information with third parties for marketing purposes. Personal information may be shared only in the following situations:

With service providers who assist in delivering our services (e.g., SMS providers, IT support)
When required by law or regulatory authorities
To protect our legal rights, privacy, safety, or property

5. SMS Communications & Opt-Out Language

By providing your phone number and opting in, you consent to receive SMS messages related to:

Appointment reminders
Service updates
Billing notifications
Other relevant communications related to our services

Opt-Out Instructions: If you no longer wish to receive SMS messages, you can opt out at any time by replying STOP to any message. You will receive a confirmation of your opt-out request.

6. Help Instructions

For assistance, text HELP or visit our website at www.mckinley.care for further support.

7. Accessibility

This Privacy Policy is accessible on our website's footer and near any form where consent is requested.

For questions about this policy, please contact us at: welcome@mckinley.care

Terms & Conditions

Effective Date: February 22, 2025

By opting into SMS communications with McKinley Care LLC, you agree to the following terms:

1. SMS Communications

By providing your phone number and opting in, you consent to receive SMS messages related to:

Appointment reminders
Service updates
Billing notifications
Other relevant communications related to our services

2. Message Frequency

Message frequency may vary depending on the nature of your engagement with our services.

3. Messaging Costs

Message and data rates may apply based on your carrier’s plan. McKinley is not responsible for any charges incurred.

4. Opt-Out Instructions

To stop receiving SMS messages, you may text STOP at any time. You will receive one final message confirming your opt-out status.

5. Help Instructions

For assistance, text HELP or visit our website at www.mckinly.care for further support.

6. Changes to Terms

McKinley reserves the right to update these Terms & Conditions at any time. Updates will be posted on our website.

For additional inquiries, please contact us at: welcome@mckinley.care